bell fibe tv self-serve

Self-Serve - Using your Remote

With a prime directive of reducing customer support call volume, the self-serve app aims to allow the viewer to solve the most frequently addressed issues right on their TV screen. The self-serve app is also unique in that it is based on a self-generating platform. In order to make an update to the app, a designer comfortable with common web technologies such as HTML and XML can provide imagery, text and markup without needing to code on the Microsoft MediaRoom platform. It also means that content updates do not require stringent testing, and can be deployed quickly -- within hours instead of weeks.

The underlying mechanism can easily be reused for other purposes, and is perfectly suited as a platform for advertisers to provide long-tail content promotions for their products.

Self-Serve - How to make recoringsSelf-Serve - Connecting a Wi-Fi Device

Self-Serve - TroubleshootingSelf-Serve - TV Features

The Self-Serve app launched for Fibe TV Customers in November, 2012

Jeff Clarke :: Portfolio